Knownsec Hong Kong Service Agreement and User Privacy Policy

Dear users of Knownsec Hong Kong services, To effectively protect your privacy, we have formulated this "Privacy Policy" (hereinafter referred to as the "Policy") in accordance with current laws and policies. In this agreement, "HongKong Knownsec" refers to Knownsec Hong Kong Information Technology Co., Ltd. and all its subsidiaries and branches. Users of Knownsec Hong Kong services are referred to as "users" or "you". We respect and protect your privacy. When you browse the Knownsec Hong Kong service official website (https://www.zoomeye.ai/) or use our products and/or services, we will collect, store, use, transfer, and share your personal information in accordance with this privacy policy. Through this policy, we aim to explain how we provide services for accessing, updating, deleting, and protecting your personal information. Please pay special attention to the terms highlighted in bold in this policy, as these terms are crucial to your rights.

We recommend that you carefully read and understand the entire content of this policy. If you do not agree to any terms in this policy, you should immediately stop accessing the Knownsec Hong Kong official website and cease using our products and/or services in any form. If you continue to access the Knownsec Hong Kong official website or use our products and/or services in any form, it means that you agree to the content of this privacy policy (including updated versions) and consent to us collecting, using, storing, transferring, and sharing your relevant information in accordance with this privacy policy.

If you have any questions about this policy or any related complaints, opinions, or suggestions, you can contact us through the methods specified in this policy or the contact information displayed on the official website.

This policy will help you understand the following:

  1. How we collect and use personal information
  2. How we use technologies such as Cookies, web beacons, etc.
  3. Protection and storage of personal information
  4. How we share, transfer, and publicly disclose your personal information
  5. How you can access and manage your personal information
  6. Special protection of minors' privacy rights
  7. Revision and notification of this policy
  8. Our contact information

How we collect and use your personal information

  1. Personal information refers to various information recorded in electronic or other ways related to identified or identifiable natural persons. The personal information covered in this privacy policy includes: basic information (including personal name, birthday, gender, address, email address); network identity information (including system account, IP address, email address, and related passwords, passcodes, and security question answers); personal property information (transaction and consumption records, virtual property information such as KB); login and usage information for this service, including but not limited to IP address, browser type, language used, access date and time, hardware and software feature information, user identifiers, and webpage browsing records, etc.
  2. Personal sensitive information refers to personal information that, once leaked, illegally provided, or abused, may harm personal and property safety, easily lead to damage to personal reputation, physical and mental health, or discriminatory treatment, etc. The personal sensitive information covered in this privacy policy includes: your network identity identification information (including account name, account nickname, email address, and related passwords and password protection questions and answers); other information (including but not limited to contact lists, itinerary information, webpage browsing records, precise location information, etc.).
  3. We collect and use your personal information in the following situations, and we may also collect your information from third parties who legally possess your information in the following situations:To achieve the necessary functions of website services, you need to register a Knownsec Hong Kong service account. When you register, you need to provide us with at least the account name, password, and email address (for email verification). We will verify your identity through email verification or other methods, and you authorize us to verify your identity through third parties. Your account name is your default nickname, and you can modify and supplement your nickname, gender, birthday, and your real-name verification information, which are all part of your "account information." The information you supplement will help us provide services such as gift sending and product redemption, but not providing this supplementary information will not affect your use of the basic functions of the website.
  4. According to legal regulations, we may collect and use your personal information without your authorization in the following situations:
    1. Necessary for fulfilling legal duties or statutory obligations;
    2. Necessary to protect your life, health, and property safety in response to sudden public health events or emergencies;
    3. Implementation of news reporting and public supervision for public interest within a reasonable range;
    4. The collected personal information is self-disclosed by the user to the public;
    5. Collecting personal information from information legally disclosed to the public (such as legal news reports, government information disclosure channels);
    6. Necessary for concluding and performing contracts where you are a party;
    7. Other situations stipulated by laws and regulations.

How we use Cookies, web beacons, and similar technologies

  1. Use of Cookies
    1. To simplify your repeated login steps, store your preference settings, help determine your login status, and ensure account or data security, we may send one or more small data files called Cookies to your computer or mobile device. The Cookies assigned to you are unique and can only be read by the web server in your domain.
    2. We will not use Cookies for any purposes other than those stated in this privacy policy. You can disable or delete the data used by browser add-ons by changing the settings of browser add-ons or by accessing the provider's webpage. However, if you do so, you may need to manually change user settings each time you visit our website, and the previously recorded corresponding information will be deleted, affecting the security of the services you use to some extent.
  2. Methods and purposes of web beacons and similar technologies are the same or similar to Cookies.

Protection and storage of personal information

  1. Protection techniques and measures for personal information
    1. We retain your personal information only for the necessary period and within the time limit required by laws and regulations.
    2. We use encryption technology to encrypt and store user personal information, ensuring the security of personal information during transmission through encryption technology.
    3. We use relevant technologies to restrict other people's access to user personal information.
    4. The internet is not an absolutely secure environment, and we recommend that users take active measures to ensure the security of personal information, such as regularly changing account passwords and not disclosing personal information such as account passwords to others.
  2. Storage of personal information
    1. Unless otherwise specified by laws and regulations, we will retain your personal information until one month after your account is canceled. When your personal information exceeds the retention period, we will delete or anonymize your personal information.
    2. If we terminate services or operations, we will delete or anonymize your personal information after the termination of services or operations.

How we share, transfer, and publicly disclose your personal information

  1. Sharing, We will not share your personal information with any companies, organizations, or individuals other than Knownsec Hong Kong service accounts, except in the following situations:
    1. Obtaining your explicit consent or authorization in advance;
    2. Providing information as required by applicable laws, regulations, or legal procedures or mandatory administrative or judicial requirements;
    3. Providing information at your request to handle disputes or disputes with others;
    4. Using it for the implementation of news reporting, public opinion supervision, etc., within the reasonable scope of public interest in compliance with legal regulations.
  2. Transfer, We will not transfer your personal information to any companies, organizations, or individuals, except in the following situations:
    1. Obtaining your explicit consent or authorization in advance;
    2. Providing information as required by applicable laws, regulations, or legal procedures or mandatory administrative or judicial requirements;
    3. In the case of mergers, acquisitions, or bankruptcy liquidation involving the transfer of personal information, if personal information transfer is involved, we will require the new company, organization holding your personal information to continue to be bound by this policy, otherwise, we will require the company or organization to re-obtain your authorization.
  3. Public disclosure, We will only publicly disclose your personal information in the following situations and under the premise of adopting security protection measures that comply with industry standards:
    1. Disclosing the personal information you specified in the way you explicitly agreed to at your request;
    2. Disclosing your personal information in accordance with the requirements of laws, regulations, or mandatory administrative enforcement or judicial requirements. We may disclose your personal information according to the required personal information type and disclosure method. We have carefully reviewed all requests to ensure that they have a legal basis and are limited to data that law enforcement agencies have the legal right to obtain for specific investigative purposes. Subject to the permission of laws and regulations, the documents we disclose are all protected by encryption keys.

How you can access and manage your personal information

We value your concern about personal information and provide you with the following rights to protect your privacy and security:

  1. Access and modify your personal information, Except as required by laws and regulations, you have the right to access and modify your personal information at any time, including:
    1. Your account information;
    2. Your contact information;
    3. Your comment information.

    For security and identity recognition considerations or as required by laws and regulations, you may not be able to modify the initial registration information provided during registration.

  2. Delete your personal information, In the following situations, you can request us to delete personal information:
    1. The purpose of processing has been achieved, cannot be achieved, or is no longer necessary for the purpose of processing;
    2. Our processing of personal information violates laws, regulations, or agreements with you;
    3. If you cancel your account or revoke your authorization for us to use your information;
    4. If we terminate services and operations or the storage period of your personal information has expired.

    If we verify your identity and credential information and decide to respond to your deletion request, after deleting the corresponding information from our services, we may not immediately back up the system with the corresponding information deleted, but will delete this information in backups when updating backups.

Special protection of minors' privacy rights

As a user of this service, you must meet the conditions required by the "Knownsec Hong Kong Service Agreement." If you are a minor, please have your parents or guardians read this policy, and use our products and/or services or provide information to us only with their consent. If your parents or guardians do not agree to your use of our products and/or services or the provision of information to us according to this policy, please immediately stop using our products and/or services and inform us in a timely manner so that we can take corresponding measures. We will protect the confidentiality and security of personal information of minors in accordance with the relevant laws and regulations of the country.

Revision and notification of this policy

  1. Based on business functions, usage rules, legal regulations, and regulatory requirements, as well as better providing services, we may revise this policy from time to time. Once the content of this policy changes, we will directly announce the revised privacy protection policy on the official website. This announcement is considered as our notification to you of the modified content, and we may also prompt users through other appropriate means.
  2. The revised content of this policy will take effect immediately upon publication and will be an effective part of the "Knownsec Hong Kong Service Agreement." If you do not agree to the modifications made to the relevant terms of this policy, you should immediately stop accessing the Knownsec Hong Kong official website and cease using our products and/or services in any form. If you continue to access the Knownsec Hong Kong official website or use our products and/or services in any form, it means that you agree to the content of this privacy policy (including updated versions) and consent to us collecting, using, storing, transferring, and sharing your relevant information in accordance with this privacy policy.

Our contact information

If you have any questions, opinions, or suggestions about this privacy policy or matters related to your personal information, or if you have any complaints or reports, you can contact us by sending an email to support@zoomeye.ai or through the contact information published on the official website.